ACEPH Privacy Policy

ACEPH respects your privacy and takes the protection of your personal information seriously. This Privacy Policy explains how information may be collected, used, shared and safeguarded when you access our platform. By using ACEPH, you acknowledge the practices described here. We apply appropriate security measures and handle information responsibly to support account access, payments, customer assistance and platform services.

1. Information We Collect

1.1 Information You Provide

ACEPH may collect information needed to create and support your account. During registration, this may include your name, date of birth, email address, mobile number and address. Where identity verification is required, we may request a copy of a government-issued ID, passport or driving licence. To process deposits and withdrawals, we may also receive relevant bank account or mobile wallet details.

1.2 Information Collected Automatically

When you use ACEPH, certain technical and activity information may be recorded automatically. This can include your IP address, browser type, operating system, device identifier and location information. Cookies and similar technologies may be used to make browsing more convenient and improve platform performance. We may also keep records of your betting activity, transactions and general use of the platform.

2. How We Use Information

2.1 Purposes for Using Your Information

ACEPH may use your information to open, verify and manage your account. It helps us provide gaming and betting services, process transactions, confirm identity, detect suspicious activity and reduce the risk of fraud. We may also use relevant account details to respond to questions, resolve issues and provide customer support.

2.2 Marketing and Communications

Where you have provided the required consent, ACEPH may send information about promotions, bonuses, service updates and new features by email or SMS. You may opt out of marketing messages at any time using the available unsubscribe option or by contacting support. We may use your preferences to make communications more relevant. Service notices, account messages and important security alerts may still be sent when necessary.

Information Category	Purpose of Use	Retention Period
Personal Information	Account management and identity verification	While your account remains active
Transaction Data	Payment processing and record-keeping	7 years, where required by law
Betting History	Service delivery and dispute resolution	5 years
Cookie Data	Improving the user experience	12 months

3. Information Sharing and Disclosure

3.1 Sharing with Third Parties

ACEPH may share limited personal information with selected third parties only when necessary. This may include payment service providers that need relevant details to process transactions, regulatory authorities where disclosure is legally required, and security or fraud-prevention providers that help protect the platform. Each authorised third party is expected to follow strict confidentiality and data-protection obligations.

3.2 Legal Disclosures

ACEPH may disclose personal information when required by law, in response to a valid court order, to assist an official investigation, or to protect its rights, property, users, and services. We aim to disclose only the information necessary for the specific legal or security purpose. Where the law does not prevent us from doing so, ACEPH will try to inform you about the disclosure.

4. Data Security

4.1 Security Measures

ACEPH applies recognised security controls to help protect personal information. Data sent through the platform is protected with SSL/TLS encryption, while account passwords are stored using secure hashing methods. Security reviews and penetration testing may be carried out to identify weaknesses. ACEPH infrastructure is kept in protected data facilities and monitored around the clock.

4.2 Your Responsibility

Keeping an account secure is a shared responsibility. Choose a strong, unique password and never give your login details to another person. Enable two-factor authentication for an added layer of protection, and contact ACEPH promptly if you notice unusual account activity. For better security, avoid signing in through unsecured public Wi-Fi networks.

5. Your Rights

5.1 Data Access and Portability

You may request access to the personal information held about you by ACEPH. You can also ask for a copy in a structured, machine-readable format where applicable. We aim to process a valid request within 30 days. Subject to legal and technical requirements, you may request to transfer your information to another service provider.

5.2 Correction and Deletion

You may ask ACEPH to update or correct personal information that is inaccurate, outdated, or incomplete. If you identify an error, please contact us with the relevant details so we can review it. You may also request account deletion. Certain information may need to be retained for a specified period to meet legal or security obligations; after the applicable retention period, eligible data will be permanently deleted.

5.3 Marketing Opt-Out

You can unsubscribe from marketing messages at any time by using the opt-out option provided in the communication or by adjusting your account preferences. Opting out of promotional messages will not stop essential notices about your account, transactions, security, or important service updates. ACEPH will respect and apply your communication choices.

6. Cookies and Tracking

6.1 How ACEPH Uses Cookies

ACEPH uses cookies and similar technologies to make your browsing experience smoother and to understand how the platform is used. Essential cookies support core site functions. Performance cookies help us review site activity and improve usability. Functional cookies remember selected preferences, while marketing cookies may help present more relevant promotional content. You can manage your choices through the available cookie controls.

6.2 Managing Cookies

You may control, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect some site features or limit how the platform works. ACEPH provides cookie preference controls where available. For cookies placed by external services, please review the privacy information provided by those services before changing your settings.

7. Privacy for Young People

ACEPH services are intended only for adults aged 21 and above. We do not knowingly invite anyone below the permitted age to use our gaming services or provide personal information for participation. If we learn that information has been submitted by someone under 21, we will review the matter and take appropriate steps, which may include removing the information where required. Parents or guardians who have concerns may contact ACEPH through the available support channels.

9. International Data Transfers

Personal information may be handled through systems or service providers located outside the Philippines when needed to operate, secure, or support ACEPH services. Where information is transferred or processed internationally, ACEPH applies appropriate safeguards and handles it in line with applicable privacy requirements. The protections described in this policy remain relevant regardless of where authorised processing takes place.

10. Changes to This Policy

ACEPH may revise this privacy policy from time to time to reflect service, security, or legal updates. Any revision will be published on this page together with the latest update date. If a change is material, we may provide notice through available site notifications or other suitable communication channels. Continuing to use the services after an update means you acknowledge the revised policy. We recommend checking this page periodically for the current version.